Team Lead, Customer Experience Manager

1 week ago


Lewistown, Pennsylvania, United States Overhead Door Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Customer Service Department at Overhead Door. As a key member of our team, you will be responsible for supervising and coordinating activities to ensure customer issues are resolved efficiently.

Key Responsibilities
  • Leadership and Coordination: Supervise and coordinate activities within the Customer Service Department to ensure customer issues are resolved in a timely manner.
  • Strategic Development: Work with the supervisor/manager to develop, implement, and maintain strategies and procedures for ordering, order follow-up, customer inquiries, warranty/damage claims, returns, field/technical issues, and customer satisfaction.
  • Customer Support: Provide support to customers and employees on services and pricing.
Qualifications
  • Customer Service Expertise: Demonstrated knowledge of customer service/order entry elements.
  • Relationship Building: Strong relationship building and interpersonal skills.
  • Leadership Skills: Self-confident; self-directed.
  • Communication Skills: Ability to communicate findings, make recommendations, and facilitate change.
  • Leadership Ability: A leader with excellent communication and interpersonal skills that is effective at influencing at all organizational levels.


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