Network Infrastructure Specialist

3 days ago


Richmond, California, United States Lumen Full time
Company Overview

Lumen is a leading global technology company connecting the world through advanced communications and infrastructure solutions. Our mission is to ignite business growth by connecting people, data, and applications quickly, securely, and effortlessly.


Salary

The estimated annual salary for this role in the Richmond, VA area ranges from $44,138 to $58,850, depending on individual qualifications and experience.


Job Description

We are seeking an experienced Field Technician I to join our team. This role involves installing and troubleshooting next-generation technologies and equipment using fiber solutions. Daily activities include receiving, processing, and returning part deliveries, ordering supplies, providing access support to vendors, and performing basic maintenance and inspections on equipment and infrastructure.


Main Responsibilities
  • Manage dispatched workload of installs, troubles, and preventative maintenance tickets to meet standard delivery intervals
  • Install, turn-up, and decommission customer premise equipment, as well as complex installations from vendors such as Infinera, Adva, Ciena
  • Troubleshoot network equipment, remove/replace defective equipment, and work with resources to isolate and restore network
  • Regularly use test equipment like EXFO OTDR or Viavi tools to identify issues
  • Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment
  • Respond to emails and IMs from Customer Care, Service Assurance, and other key partners

Required Skills and Qualifications
  • PC skills and expertise in Microsoft Windows and Office applications
  • Ability to rent a vehicle if company vehicle is under repair
  • High school diploma or GED, or up to 2 years of relevant job experience, including 1+ years of network monitoring, installation, or maintenance/repair
  • Entry-level technician experience and/or knowledge of at least one major technician discipline: transmission, switching, TCP/IP, or outside plant
  • Maintain site security and cleanliness
  • A valid driver's license

Benefits

Lumen offers a comprehensive benefits package, including health, life, voluntary lifestyle, and other perks that enhance physical, mental, emotional, and financial well-being. Learn more about our benefits here.



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