Front Office Administrator
6 days ago
About Us
APLA Health is a nonprofit, federally qualified health center serving over 14,000 people annually.
We offer a wide range of services, including medical, dental, and behavioral health care, as well as PrEP counseling and management, health education and HIV prevention, and STD screening and treatment.
Our mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV.
Job Summary
We are seeking a Front Office Administrator to join our team. This role will be responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.
Main Responsibilities:
- Welcome patients and visitors in a friendly, professional, and courteous manner both in person and on the telephone.
- Schedule appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
- Utilize electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
- Assist patients with checking in and registration in new online system, answering questions as needed.
- Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
- Check/verify patient's insurance eligibility/sliding fee status prior to and at each visit.
- Communicate appointment changes to patients and staff.
- Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff.
- Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
- Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc.
- Maintain a clean and organized waiting area.
- Learn and promote APLA Health's services, facilities, and programs, and be able to direct patients/guests accordingly.
- Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services, thereby contributing to efforts to meet contract goals and reach quality markers.
- Protect patients' rights by maintaining strictest confidentiality of personal and financial information, adhering to all HIPAA guidelines/regulations.
- Understand and comply with OSHA and other regulatory requirements.
- Assist in orientation of new personnel as directed.
- Work as a contributing team member and act in a professional and respectful manner at all times.
- Comply with all standard operating policies and protocols of APLA Health & Wellness.
Requirements:
We are looking for someone with a high school diploma or GED, preferably an AA degree. Experience working in a medical office is preferred, but two (2) years of other customer service experience will also be considered.
Bilingual English/Spanish is strongly preferred, and knowledge about insurance plans, as well as Medi-Cal/Medicare, is a plus.
What We Offer:
This is a full-time position with a salary range of $25.00-$26.20 per hour, commensurate with experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, long-term disability, group term life and AD&D insurance, employee assistance program, flexible spending accounts, paid holidays, personal days, vacation days, and sick days.
COVID-19 Vaccination Requirement:
COVID vaccination is required, or a medical or religious exemption may be requested.
Equal Opportunity Employer:
APLA Health is an equal opportunity employer and welcomes applications from diverse candidates.
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