Fire Protection Operations Manager

5 days ago


Pawtucket, Rhode Island, United States Fusion Cell Full time

Regional Fire Protection Services Leader

About the Role: The Fire Protection Service Manager will oversee service operations for our fire protection systems division, ensuring seamless management of technicians, scheduling, quality control, and customer relationships.

Location: Ledgewood, NJ

Compensation Package: This position comes with a competitive salary ranging from $80,000 to $95,000 per year, complemented by an attractive benefits package including 401K, profit sharing, disability and life insurance packages, PTO, and holiday pay. Additionally, a company vehicle and $5,000 car package are provided.

Key Responsibilities:

  • Lead a team of skilled service technicians in inspecting, testing, maintaining, and repairing fire alarm, sprinkler, and suppression systems.
  • Schedule and prioritize service calls and preventative maintenance visits to ensure timely completion and customer satisfaction.
  • Oversee quality control processes, documentation, and report compilation to guarantee high-quality service delivery.
  • Develop strong relationships with customers through effective communication and issue resolution.
  • Collaborate with sales teams on system installations and retrofits to drive business growth.
  • Hire, train, and develop experienced service technicians to enhance team performance and knowledge.
  • Achieve revenue and profitability targets for the service department.
  • Maintain inventory levels of service truck stock and equipment for efficient technician operations.

Requirements:

  • 3-5 years of management experience, preferably in fire protection services.
  • Bachelor's degree in business management or a related field.
  • Strong customer service, organizational, and time management skills.
  • Prior experience as a fire protection technician is advantageous but not mandatory.
  • Demonstrated ability to manage logistics, payroll, and profit/loss.

About Fusion Cell: Our company values innovation, teamwork, and exceptional customer service. As a leader in the fire protection industry, we strive to deliver top-notch services and solutions that meet the evolving needs of our clients.



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