Seasonal Ambassador

3 weeks ago


Boston, Massachusetts, United States Lush Handmade Cosmetics Full time

Job Summary:

We are seeking a Seasonal Ambassador to join our team at Lush Handmade Cosmetics. As a Seasonal Ambassador, you will be responsible for providing exceptional customer service, driving sales, and building brand awareness.

Key Responsibilities:

  • Customer Service: Deliver a world-class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open-ended questions.
  • Sales and Merchandising: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Brand Building: Educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Expertly articulate these values in the shop and through community engagement.
  • Product Knowledge: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush. Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.

Requirements:

  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred Qualifications:

  • Experience with consultation-based customer service models
  • Strong problem-solving skills to address issues that arise in day-to-day operations
  • Experience working in a team environment
  • Experience working in skincare or cosmetics
  • Experience in cross-cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages

About Lush:

Lush Handmade Cosmetics is a global company that values sustainability, ethics, and customer satisfaction. We are committed to making a positive impact on the world, one bar at a time.

Location:

Chestnut Hill

Pay:

$19.50-$19.50 USD


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