IT Infrastructure Support Professional

7 days ago


Romeoville, Illinois, United States CBTS Full time
Job Description

CBTS is seeking an experienced IT Infrastructure Support Professional to join our team. In this role, you will provide technical support for our factory environment, including deskside and remote assistance.

Core Responsibilities:

  • Manage incidents, problems, and service requests in a timely manner.
  • Develop workarounds and solutions based on Service Level Objectives.
  • Support Microsoft operating systems and troubleshoot hardware issues.
  • Evaluate and escalate complex problems to senior-level analysts or managers.
  • Participate in new technology testing, deployment, and stabilization.
  • Maintain up-to-date knowledge of evolving information technologies.

Communication Skills:

  • Communicate clearly with requesters about ticket status and resolution progress.
  • Ensure prompt response times and satisfactory customer service.
  • Share knowledge with peers and maintain documentation.
  • Keep the user community informed about open problems and new solutions.
  • Elevate significant issues or outages to management.

Information Security:

Implement security rules according to company policies.

Requirements:

  • Certifications or training in assigned areas are beneficial.
  • A minimum of 4 years of experience in IT support.
  • Strong knowledge of Microsoft-based operating systems.
  • General understanding of LAN, WAN, Windows servers, and Active Directory.
  • Familiarity with informatics hardware (PCs, printers, scanners, smartphones).

This part-time opportunity requires a commitment of 2 days per week.

Estimated Salary: $60,000 - $80,000 per year.



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