Technology Process Engineer
4 weeks ago
The Technology Process Engineer role at Brink's is responsible for overseeing the design and implementation of company processes, process strategies, managing process resources, optimizing current processes, and maintaining process documents. This role includes developing, configuring, and optimizing processes that support the company's business goals and expectations for outcomes.
Responsibilities:
Analyze processes to define effective changes to improve efficiencies or outcomes to drive business goals
Develop new processes to include associated KPIs to measure process success, performance
Maintain alignment with cross-functional processes and process owners to ensure continuity, maintaining relational dependencies between processes in the ecosystem
Interact with technology and operational owners to effectively assess impacts of existing and future state processes, engaging in UAT, process simulation
Test and monitor processes throughout development and once in production
Utilize the results of monitoring to identify opportunities for improvement and implement them
Engage in related troubleshooting efforts to ensure process continuity
Define and maintain document requirements to support implementation and development of processes into production
Establish procedures and controls for process management to include process development best practices, controls, and monitoring mechanisms to ensure processes remain optimal in changing environments to include formal sign off and release
Participate in platform development efforts to ensure process alignment to future state and recognize conflicts of future state plans or efforts
Facilitate knowledge transfer for process training
Requirements & Skills:
Extensive experience in process development in complex environments with multiple and intersection processes that drive key business outcomes
Experience identifying process metrics and KPIs and associated mechanisms for reporting on them
3 to 5 years' proven experience in process engineering, process design, or similar role supporting the development, improvement, and maintenance of complex processes
Bachelor's Degree in Business or Information Technology preferred, or equivalent experience
Knowledge of process-related standards like FMEA
Strong analytical ability and attention to detail
Excellent communication skills
Ability to work independently and cross-functionally
Knowledge in technical process development protocols and requirements a plus
About Brink's:
Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.
We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
At Brink's, we're looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level. We're an equal opportunity employer and are fully committed to providing unimpeded access to the application/hiring process for all qualified applicants.
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