Guitar Center Instrument Specialist
1 week ago
Guitar Center is a dynamic retailer that empowers staff to find their individual sound. Our mission is to foster lifelong musicians and make a positive impact by enabling musicians and non-musicians alike to experience the joy of creating music.
We strive to create inclusive environments that prioritize customer satisfaction while fulfilling our mission.
As an Instrument Specialist, you will provide exceptional maintenance and repair services on customer-owned instruments and assist in maintaining store inventory. Your goal will be to build and increase business through excellent customer experiences and quality work.
To succeed in this role, you must possess certain characteristics:
- Customer Focus: You understand customer service principles and can provide an outstanding customer experience. You are approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: You can identify opportunities and issues and follow through on work activities to capitalize or resolve them. You can learn quickly and take positive action without being requested to do so.
- Selling: You can work through Guitar Center's certification program to gain a solid understanding of products and sales techniques.
- Training: You can effectively train learners and communicate information and techniques so they are retained.
Key responsibilities for this position include:
- Interacting with customers to ensure a positive experience
- Providing high-quality maintenance and repair services on customer-owned instruments
- Maintaining store-owned gear, as requested
- Completing warranty repair work
- Additional duties as assigned
Guitar Center offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. We also provide robust benefits, including medical, dental, vision, 401(k) plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
We value diversity and inclusion at Guitar Center. We are an Equal Opportunity Employer and welcome applications from candidates who share our commitment to these values.
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