Contact Center Representative

6 days ago


Davenport, Iowa, United States TEKsystems Full time
About the Role

We are seeking a skilled Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for scheduling appointments and providing exceptional customer service.

The ideal candidate will have prior customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Scheduling appointments for physical therapy or diagnostic imaging services
  • Communicating with workers, clinics, and doctors' offices to confirm appointment details
  • Providing exceptional customer service to meet the needs of our clients
Requirements

To be successful in this role, you will need:

  • Prior customer service experience (preferably retail)
  • A minimum of 1-2 years of tenure in previous roles
  • 6+ months of experience meeting set performance standards
  • 40+ WPM typing speed
What We Offer

We offer a competitive salary range of $17.00-$17.00 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision coverage. You will also have access to critical illness, accident, and hospital insurance, as well as a 401(k) retirement plan and life insurance.

In addition, we offer transportation benefits, an employee assistance program, and time off/leave policies.

About TEKsystems

We are a partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. With over 80,000 employees working with over 6,000 clients across North America, Europe, and Asia, we are a leader in Full-Stack Technology Services, Talent Services, and real-world application.

We are committed to diversity, equity, and inclusion, and welcome applicants from all backgrounds.



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