Ticket Office Cashier

5 days ago


Springfield, Massachusetts, United States MGM Resorts Full time
Ticket Office Cashier Job Summary

We are seeking a highly skilled and customer-focused Ticket Office Cashier to join our team at MGM Resorts. As a Ticket Office Cashier, you will be responsible for selling show tickets to guests, handling and processing cash and credit transactions, and providing exceptional customer service.

Key Responsibilities:
  • Sell show tickets to guests using our computerized system
  • Take reservations through phone or over the counter
  • Assist customers with picking up, printing out, and redeeming will call reservations
  • Answer multi-line telephones and respond to guest inquiries
  • Input reservations with accuracy and utilize various systems and show codes
  • Cross-sell tickets and provide information for sister properties
  • Operate a cash drawer with various tender types and balance transactions
  • Organize daily paperwork and maintain a clean work area
Requirements:
  • High School Diploma or equivalent
  • Previous experience in ticket sales, theater, or equivalent
  • Previous experience in a similar resort setting
Preferred Skills:
  • Customer Service Orientation
  • Communication
  • Presentation
  • Listening
  • Problem Solving
  • Detail Orientation
  • Multi-Tasking
  • Initiative
  • Interpersonal Skills
  • Cash Handling
  • Cash Register
  • Product Knowledge
  • Property Features/Services
About MGM Resorts:

MGM Resorts is a world-class entertainment and hospitality company that offers a unique and exciting work environment. We are committed to providing exceptional customer service and creating memorable experiences for our guests.



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