Senior Medical Device Support Specialist, CRM

5 days ago

Minneapolis, Minnesota, United States Abbott Laboratories Full time
About the Role

We are seeking a highly skilled Senior Medical Device Support Specialist to join our team at Abbott Laboratories. In this role, you will provide engineering, sales, educational and technical support in response to field inquiries from physicians, healthcare professionals, patients, and field sales staff, involving CRM products.

Key Responsibilities:
  • Act as a clinical interface between the medical community and the business.
  • Demonstrate ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
  • Provide engineering, sales, education and clinical support in response to field inquiries on an as-needed basis.
  • Demonstrate a thorough command of all CRM products, related product and technical knowledge, trends and players.
  • Develop, lead and/or facilitate trainings and other programs on CRM products to healthcare professionals.
  • Provide additional back-up support to CRM Sales Representatives.
Requirements

To be successful in this role, you will require:

  • Bachelor's degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.
  • Ability to become certified on CRM products.
  • A minimum of 2 years of related experience with increasing responsibility in the cardiac pacing and related industries.
  • Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
  • Familiarity with cath lab and operating room procedures and protocol.
  • Demonstrated advanced knowledge of cardiac pacing systems is also necessary.
  • Must apply engineering skills and abilities to interpret and solve complex clinical problems.
  • Must have comprehensive written and verbal communication, interpersonal, presentation, analytical, organizational skills, and the ability to meet deadlines.
  • Must have the ability to concentrate on detail and work independently.
  • Must be able to work effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals; must be capable of coordinating multiple assignments simultaneously and effectively.
  • Must possess comprehensive personal computer skills (experience with Microsoft Office or equivalent required) in graphics, word-processing, databases, authoring programs, etc., to develop presentation materials.
What We Offer

As a valued member of our team, you can expect:

  • Training and career development, with onboarding programs for new employees and tuition assistance.
  • Financial security through competitive compensation, incentives and retirement plans.
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs.
  • Paid time off.
  • 401(k) retirement savings with a generous company match.
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities.

Estimated salary range: $57,300 - $114,700 per year, depending on location.

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