Customer Success Manager
4 weeks ago
Cobb Technologies is seeking a highly motivated and self-reliant Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for ensuring every customer you interact with has an exceptional customer experience.
Key Responsibilities:
- Responsible for post-sales account management for an assigned base of business customers.
- Execute timely and accurate equipment billing.
- Enter, review and maintain customer and contract billing data.
- Audit and administer meter readings and service level billing requirements for the assigned customer base.
- Analyze billing and renewal reports and compare to contract terms to evaluate and assist with price increases and escalations.
- Initiate and maintain a positive contact with existing and potential customers.
- Identify the customer's needs for supplies and service.
- Ensure the timely and successful execution of customer requests.
- Provide back up for the SIMS Center and receptionists if necessary.
Requirements:
- Highly self-motivated.
- Self-reliant.
- Understanding of SAP order to cash process.
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills.
- Keen attention to detail, accuracy and adherence to deadlines.
- Goal oriented/doesn't accept status quo.
- Highly assertive.
- Ability to interact with all personalities and able to work well in a team-oriented environment.
- Advanced knowledge of Microsoft Office, Excel and windows-based applications.
- Good communication and interpersonal skills.
- Natural relationship builder with integrity, reliability and maturity.
- Associate degree or higher preferred. May substitute experience in relative field for degree.
- Two or more years business to business customer service experience.
- Industry experience preferred.
About Cobb Technologies:
Cobb Technologies is a private technology corporation with a thriving, collaborative culture. We focus on energizing and inspiring our team to be the best they can be. We are a company with awesome people who bring positivity, fun and passion to our mission. We promote community involvement and volunteer opportunities and are committed to employee development.
What We Offer:
- Competitive pay and benefits.
- A dynamic, fun, family friendly culture.
- A commitment to employee development.
- Promotes community involvement and volunteer opportunities.
How to Apply:
Please submit your application to us. We look forward to hearing from you.
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