Customer Success Manager

4 weeks ago


Richmond, California, United States Cobb Technologies Full time

Cobb Technologies is seeking a highly motivated and self-reliant Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for ensuring every customer you interact with has an exceptional customer experience.

Key Responsibilities:

  • Responsible for post-sales account management for an assigned base of business customers.
  • Execute timely and accurate equipment billing.
  • Enter, review and maintain customer and contract billing data.
  • Audit and administer meter readings and service level billing requirements for the assigned customer base.
  • Analyze billing and renewal reports and compare to contract terms to evaluate and assist with price increases and escalations.
  • Initiate and maintain a positive contact with existing and potential customers.
  • Identify the customer's needs for supplies and service.
  • Ensure the timely and successful execution of customer requests.
  • Provide back up for the SIMS Center and receptionists if necessary.

Requirements:

  • Highly self-motivated.
  • Self-reliant.
  • Understanding of SAP order to cash process.
  • Ability to prioritize among competing tasks.
  • Critical thinking and problem-solving skills.
  • Keen attention to detail, accuracy and adherence to deadlines.
  • Goal oriented/doesn't accept status quo.
  • Highly assertive.
  • Ability to interact with all personalities and able to work well in a team-oriented environment.
  • Advanced knowledge of Microsoft Office, Excel and windows-based applications.
  • Good communication and interpersonal skills.
  • Natural relationship builder with integrity, reliability and maturity.
  • Associate degree or higher preferred. May substitute experience in relative field for degree.
  • Two or more years business to business customer service experience.
  • Industry experience preferred.

About Cobb Technologies:

Cobb Technologies is a private technology corporation with a thriving, collaborative culture. We focus on energizing and inspiring our team to be the best they can be. We are a company with awesome people who bring positivity, fun and passion to our mission. We promote community involvement and volunteer opportunities and are committed to employee development.

What We Offer:

  • Competitive pay and benefits.
  • A dynamic, fun, family friendly culture.
  • A commitment to employee development.
  • Promotes community involvement and volunteer opportunities.

How to Apply:

Please submit your application to us. We look forward to hearing from you.



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