Bilingual Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.
Key Responsibilities- Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, adhering to company policies and procedures
- Meet and exceed sales goals, consistently delivering results-driven performance
- Maintain precise work order files and formulas, ensuring accuracy and efficiency
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized environment
- Tint and mix products to customer specifications, ensuring quality and consistency
- Stock shelves and set up displays, maintaining a visually appealing store environment
- Clean store equipment, maintaining a safe and healthy work environment
- Load and unload delivery trucks, ensuring timely and efficient delivery
- Assist in making deliveries, as needed, to meet customer needs
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
- Remain knowledgeable on products offered, discussing available options and features
- Comply with inventory control procedures, ensuring accurate and efficient inventory management
- Suggest ways to improve sales, driving business growth and success
- Must be at least 18 years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth, development, and advancement. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
We are an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
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