Automotive Service Advisor

4 weeks ago


Lakewood, United States Brakes Plus Full time
Job Summary

The Automotive Service Advisor will play a key role in ensuring the highest standards of excellence in the service department of Brakes Plus. This individual will be responsible for creating a highly motivated team environment, supervising technicians and service personnel, and providing exceptional customer service.

Key Responsibilities
  • Directly interact with customers to address sales, service, and customer opportunities
  • Develop and maintain a highly motivated team environment
  • Supervise technicians and service personnel, planning and scheduling their duties, and evaluating their performance
  • Coach service department teammates on operational issues and provide guidance on customer service
  • Manage parts inventory and outside purchases, ensuring timely restocking and maintenance of safety equipment
  • Ensure compliance with company safety procedures and maintain a safe working environment
Requirements
  • Proven leadership and store management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Highly organized and detail-oriented, with excellent verbal and written communication skills
  • Minimum of 2 years' experience in a Service Advisor/Writer role, with a proven track record of exceeding business objectives
  • Ability to develop professional relationships with customers and team members
Benefits

Brakes Plus offers a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) retirement plan, and paid time off. We also participate in the Work Opportunity Tax Credit (WOTC) program.



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