Field Service Technician

3 weeks ago


Schaumburg, Illinois, United States Canon USA & Affiliates Full time

We're seeking a skilled Field Service Technician to deliver exceptional experiences and optimize efficiency in the routine maintenance of Canon-supported products.

As a key member of our team, you'll report product failure trends and serviceability issues, ensuring accurate information and record keeping.

Key responsibilities include:

  • Providing efficient, responsive, and accurate Field/Shop/on-site maintenance
  • Maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned
  • Showcasing strong customer communication and satisfaction skills
  • Maintaining the performance of assigned machines
  • Facilitating performance at a level which helps to achieve the branch/district's overall metric targets

Please note:

This is a customer-facing role, requiring compliance with customer policies and protocols, including COVID-19 vaccination and other measures.

You'll possess a basic understanding of internet environments and successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

Ability to travel (valid driver's license and acceptable driving record necessary).

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

About our Company - Canon Solutions America, Inc.

We empower companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



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