Patient Service Representative: Providing Exceptional Care
1 week ago
We are seeking a highly skilled Patient Service Representative to join our team at TVG-Medulla, LLC. This individual will be responsible for providing exceptional customer service to patients and ensuring that their needs are met with professionalism and courtesy.
Key Responsibilities:- Respond to patient inquiries via telephone and email, resolving issues in a timely and efficient manner.
- Communicate effectively with clinical teams regarding patient concerns and refund requests.
- Coordinate with the Patient Accounts team to manage patient account balance inquiries, disputes, and declined payments.
- Provide itemized statements to patients upon request.
- Maintain accurate records of all patient communication.
- Previous experience in accounts receivable or related field.
- Pleasant and professional telephone manner.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office.
- Previous insurance, billing, or related experience.
- Process development experience.
- Ability to manage confrontational phone calls and emails with a calm, professional demeanor.
- Strong attention to detail.
- Solution-oriented.
$45,000 - $60,000 per annum, depending on experience.
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