Patient Service Representative: Providing Exceptional Care

1 week ago


Oak Brook, Illinois, United States TVG-Medulla LLC Full time
Job Overview

We are seeking a highly skilled Patient Service Representative to join our team at TVG-Medulla, LLC. This individual will be responsible for providing exceptional customer service to patients and ensuring that their needs are met with professionalism and courtesy.

Key Responsibilities:
  • Respond to patient inquiries via telephone and email, resolving issues in a timely and efficient manner.
  • Communicate effectively with clinical teams regarding patient concerns and refund requests.
  • Coordinate with the Patient Accounts team to manage patient account balance inquiries, disputes, and declined payments.
  • Provide itemized statements to patients upon request.
  • Maintain accurate records of all patient communication.
Requirements:
  • Previous experience in accounts receivable or related field.
  • Pleasant and professional telephone manner.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office.
Preferred Qualifications:
  • Previous insurance, billing, or related experience.
  • Process development experience.
Competencies:
  • Ability to manage confrontational phone calls and emails with a calm, professional demeanor.
  • Strong attention to detail.
  • Solution-oriented.
Estimated Salary Range:

$45,000 - $60,000 per annum, depending on experience.



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