RN - Clinical Team Lead: Leading Patient Care
1 week ago
Chapters Health System is a leading provider of hospice care, committed to delivering exceptional patient care and customer service in our communities.
Our team is dedicated to making a meaningful difference in the lives of patients and families, and we're seeking a skilled RN - Clinical Team Lead to join our team.
Job SummaryWe are looking for an experienced RN - Clinical Team Lead to oversee the intake process, clinical coordination, and support of staff providing hospice care to patients and their families. As a key member of our team, you will ensure accurate, efficient, and timely processing of referrals and responses to referral sources.
You will maintain relationships with referral sources and internal customers, recommend alternate approaches to patient care, and collaborate with other departments to ensure patient care needs are addressed.
Responsibilities- Acts as a clinical resource for clinical and office staff
- Oversees intake staff to ensure accurate, efficient, and timely processing of referrals and responses to referral sources
- Assists scheduling staff with escalations from the Care Navigation Center
- Maintains relationships with referral sources and internal customers
- Recommends alternate approaches to patient care
- Collaborates with other departments to ensure patient care needs are addressed
To be successful in this role, you will need:
- A current RN license in the state in which you work
- A minimum of three (3) years' nursing experience, with one (1) year hospice experience
- Active BLS for healthcare professionals from the American Heart Association or Red Cross
- Previous experience working with an EMR/EHR system
- Excellent critical decision-making and problem-solving skills
- Ability to convey a high level of urgency
- Excellent written and verbal communication skills
- Ability to listen, coach, and train
- Ability to use equipment with visual and auditory mechanisms
- Flexible schedule to meet the needs of patients
- Ability to physically access any home in any area the Company serves
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
- Able to remain calm and troubleshoot/handle crisis situations
- Focus on service excellence
- Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodation
We offer a competitive salary and benefits package, including:
- Estimated salary: $85,000 - $110,000 per year
- Comprehensive health insurance
- Dental and vision insurance
- 401(k) plan
- Generous paid time off
To be successful in this leadership role, you will need to demonstrate:
- Effective communication and interpersonal skills
- The ability to make realistic decisions based on logical assumptions and factual information
- A focus on service excellence and quality patient care
- Strong leadership and management skills
- The ability to adapt to changing circumstances and priorities
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