Appraisal Specialist-Part Time
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Appraisal Specialist to join our team. As an Appraisal Specialist, you will be responsible for providing exceptional customer service and helping to meet individual and store Appraisal Buy goals.
Key Responsibilities:
- Provide exceptional service throughout the customer's experience.
- Establish rapport quickly with all types of customers, demonstrating confidence in your role and the CarMax appraisal process.
- Communicate effectively both in-person and over the phone to discover the customer's motivation to sell their car and follow up with customers still deciding.
- Serve as an advocate for CarMax by sharing what makes us the smart choice.
- Facilitate steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
- Maintain a working knowledge of CarMax products and appropriately transition customers to the proper team if additional opportunities are discovered.
- Collect and transcribe data in order to accurately input information for the appraisal offer.
- Seek out opportunities for self-development, participate in training, and welcome and act on feedback.
- Work in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
- Build and maintain strong relationships and demonstrate excellent teamwork.
- Ability to follow up and re-engage with customers to stay in continuous contact with them.
Requirements:
- Deliver exceptional customer service.
- Read, interpret and transcribe data in order to maintain accurate records.
- Multi-task in a high energy, fast-pace work environment.
- Speak and listen effectively when dealing with internal and external customers.
- Complete CarMax provided training and attend scheduled meetings.
Working Conditions:
Pleasant but busy at times noisy sales floor. Requires walking, bending or standing for extended periods of time. Ability to work outdoors or in any inclement weather for several hours. Flexible work hours with shifts that may include nights, weekends, holidays. Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store). Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.
About CarMax:
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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