Pet Care Center Manager

7 days ago


Plano, Texas, United States Destination Pet LLC Full time
Job Summary

We are seeking a highly skilled and experienced Pet Care Center Manager to lead our team at Destination Pet LLC. As a key member of our management team, you will be responsible for ensuring exceptional customer service, driving performance excellence, and promoting a positive work environment.

About Us

Destination Pet LLC is a dynamic company dedicated to providing top-notch pet care services. Our mission is to create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry by offering innovative solutions that cater to the needs of pet families.

Responsibilities
  • Customer Service: Ensure exceptional customer service through personal contact, associate training, resolution of customer complaints, and delivery of services.
  • Performance Excellence: Drive performance excellence through strong people management, problem-solving, exercising sound judgment, maintaining confidentiality, and interacting professionally with coworkers, clients, and the general public.
  • Team Leadership: Collaborate with the Destination Pet Support Staff on a regular basis, ensure the cohesiveness of all aspects of pet care services, and cross-train staff as needed.
  • Staff Management: Recruit, hire, motivate, train, promote, counsel, and terminate staff members when necessary.
  • Scheduling: Oversee the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
  • Payroll and Compliance: Manage center payroll and ensure compliance with federal and local labor laws, including OSHA, EEOC, ADA, and Fair Labor Practices.
  • Safety and Security: Ensure the safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
Requirements
  • Education and Experience: A BS/BA degree is preferred, and five plus years of experience in full P&L management responsibility preferably in hospitality, service, and/or retail environments.
  • Skills and Qualifications: Expertise in driving performance excellence, strong people management skills, proficiency in computer applications including Microsoft Office Suite and database applications, ability to multi-task, excellent oral presentation, writing, and analytical skills, strong interpersonal, communication, and motivational skills, and veterinary, boarding, and/or grooming experience required.
  • Physical Demands: Must be able to work evenings, weekends, and holidays, frequently lift 40 pounds, be on feet for the duration of your shift, stand, walk, and climb stairs frequently, work on computer systems, and handle dogs on leashes.
Benefits
  • Salary: $55,000 - $65,000 per year.
  • Health and Wellness Benefits: Health, vision, dental, long & short-term disability, and Life insurance.
  • Professional Growth Opportunities: Opportunity to grow your career with a network of like-minded professionals.
  • Generous Time-Off Policy: Generous PTO.
  • Pet Care Discounts: Discounts on pet care services.
About the Role

This role offers a unique opportunity to join a dynamic company that is revolutionizing the pet industry. As a Pet Care Center Manager, you will have the chance to drive performance excellence, lead a talented team, and promote exceptional customer service.


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