Engagement Coordinator

4 weeks ago


Suffolk, Virginia, United States HomeGoods Full time

Job Summary: We are seeking a highly motivated and experienced Engagement Coordinator to join our team at HomeGoods. As an Engagement Coordinator, you will be responsible for leading the frontline team to promote a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:

  • Promote a highly satisfied customer experience through excellent customer service skills.
  • Drive customer loyalty through programs and initiatives.
  • Address customer concerns and issues promptly.
  • Update associates on current customer experience feedback, goals, and company initiatives.
  • Train and mentor all associates on policies and procedures.
  • Provide recognition and constructive feedback on cashier performance.
  • Maintain and monitor cash controls, including change funds.
  • Adhere to all labor laws and meal and break period policies.
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Audit and approve paperwork.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Monitor all frontline equipment and communicate issues to management.
  • Execute and adhere to company directives.
  • Maintain and uphold merchandising standards within the queue line.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures.
  • Ensure proper and timely handling of damages and mark out of stock.
  • Promote a safe environment and report any safety hazards in the store.

Requirements:

  • High school graduate or equivalent degree preferred.
  • Available to work a flexible schedule, including evenings and weekends.
  • Able to work as a team member.
  • Excellent interpersonal skills.
  • Exceptional customer service skills.
  • Able to lift heavy merchandise with or without reasonable accommodations.
  • Able to train and provide direction to others.
  • Able to run a register and handle money.
  • Must be able to handle confidential information with discretion.
  • Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) associate contributions.
  • Child care and cell phone discounts.
  • Pet and legal insurance.
  • Credit union.
  • Referral bonuses.

Additional Benefits:

  • 401(k) match.
  • Medical, dental, and vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short- and long-term disability.
  • Paid parental leave.
  • Paid holidays, vacation, and sick leave.
  • Auto and home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

Starting Pay: $14.00 to $14.50 per hour. Actual starting pay is determined by relevant skills, qualifications, and experience.

Equal Employment Opportunity: We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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