Clinical Support Assistant

4 weeks ago

Ypsilanti, Michigan, United States Trinity Health - IHA Full time

Job Summary:

We are seeking a highly skilled Clinical Support Assistant to join our team at Trinity Health - IHA. As a Clinical Support Assistant, you will play a vital role in providing exceptional patient care and support to our clinical staff.

Key Responsibilities:

  • Greet and escort patients to examination rooms, ensuring a positive and welcoming experience.
  • Collect and track patient information, documentation, and vital signs, maintaining accurate and up-to-date records.
  • Communicate effectively with patients, providers, and staff, providing clear instructions and ensuring seamless communication.
  • Schedule patient appointments, manage office flow, and maintain a clean and organized work environment.
  • Assist with training and orientation of new staff, promoting a culture of excellence and teamwork.
  • Provide exceptional customer service, ensuring timely and courteous follow-up with patients and families.
  • Participate in quality improvement initiatives, contributing to the development of best practices and policies.

Requirements:

  • High school diploma or equivalent required; related program or certification preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to prioritize tasks, manage multiple responsibilities, and maintain accuracy and attention to detail.
  • Knowledge of patient care procedures, organizational policies, and medical terminology.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.

Working Conditions:

This role operates in a medical facility, requiring regular walking and interaction with patients, staff, and equipment. The ability to work in a team-oriented environment, with a focus on providing exceptional patient care and support, is essential for success in this role.

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