Patient Liaison Nurse Specialist

7 days ago


WilkesBarre, Pennsylvania, United States Geisinger Health Full time

Geisinger Health is seeking a Patient Liaison Registered Nurse to join our team. This role plays a key part in enhancing patient satisfaction and service delivery by utilizing nursing education and critical thinking skills to investigate and resolve patient care and service issues.

About the Job

This position serves as a liaison between patients or designated representatives and healthcare employees, ensuring that patient concerns are addressed in a safe, timely, and professional manner. The ideal candidate will have strong communication and problem-solving skills, with the ability to de-escalate situations involving angry or frustrated patients.

  • Investigate, document, and resolve patient complaints and grievances in accordance with regulatory agency requirements and system standards.
  • Serve as a liaison between patients or designated representatives and employees to share necessary information and coordinate to achieve a reasonable resolution.
  • Educate patients and families about reasonable service expectations and their rights and responsibilities.

The successful candidate will be responsible for preparing and providing written and verbal responses to address patient service concerns, consulting with Patient Safety, Risk Management, Legal Services, and other departments as needed.

Requirements

We are looking for a registered nurse with a Bachelor's Degree in Nursing and at least 3 years of experience in a similar role. The ideal candidate will have strong communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

  • Bachelor's Degree-Nursing (Required)
  • Minimum of 3 years-Nursing (Required)

A competitive salary of $83,500 - $108,000 per year, depending on experience, is offered. We also provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

In addition to the competitive salary and benefits, we offer a dynamic and supportive work environment that promotes professional growth and development. Our team is passionate about delivering exceptional patient care and making a positive impact in our community.

If you are a motivated and compassionate nurse who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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