Hotel Front Desk Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at the Ramada Waterfront. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest accounts, and ensuring a seamless experience for our guests.
Key Responsibilities:
• Field customer complaints and resolve issues in a professional and courteous manner
• Welcome guests, check them in, and check them out, ensuring accurate room assignments and key distribution
• Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
• Maintain accurate records of guest account information and communicate with the housekeeping department to ensure guest accommodations are ready
Requirements:
• At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar position
• High school graduate, GED recipient, or equivalent
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Experience answering telephone calls and resolving stressful situations
• Working knowledge of Microsoft Office and reservation management systems
About Ramada Waterfront:
Welcome to the Ramada Waterfront, where we pride ourselves on delivering exceptional hospitality and creating memorable experiences for our guests. Our award-winning establishment is committed to ensuring smiles on the faces of both our cherished guests and dedicated staff members.
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