Technical Lead
4 weeks ago
This is a leadership position within Nokia's Care organization, responsible for overseeing the technical aspects of our customer support services. The successful candidate will have a strong background in telecommunications and technology, with experience in leading technical teams and implementing solutions to improve customer satisfaction.
Key Responsibilities:
Oversee the technical support team, ensuring that customer issues are resolved efficiently and effectively.
Collaborate with cross-functional teams to develop and implement technical solutions that meet customer needs.
Analyze customer feedback and usage patterns to identify areas for improvement and develop strategies to address them.
Requirements:
Bachelor's degree in Computer Science, Telecommunications, or related field.
Minimum 5 years of experience in a technical leadership role, preferably in the telecommunications industry.
Strong technical skills, including experience with telecommunications systems and technologies.
Excellent leadership and communication skills, with the ability to motivate and guide a team of technical professionals.
What We Offer:
Competitive salary range: $141,456 - $200,200 per year.
40 hours per week, Monday to Friday (9:00 a.m. - 5:00 p.m.).
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