Executive Account Manager
4 weeks ago
At Paylocity, we are seeking a skilled Executive Account Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional support to our high-revenue clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide professional, knowledgeable, and reliable service to clients.
- Develop and maintain strong relationships with assigned clients by continuously striving to meet and exceed client expectations.
- Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve their requests.
- Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
- Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
- Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
Requirements:
- Bachelor's degree or applicable client services/industry experience.
- Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required.
- Prior experience in project management or problem-solving preferred.
- Experience in a help desk environment or software support highly desirable.
Preferred Skills:
- Self-starter with the ability to handle multiple projects at once.
- Excellent writing skills for business communications.
- Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved.
We are an equal-opportunity employer and are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
We actively cultivate our differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
This role can be performed from any office in the US. The pay range for this position is $47,843 - $80,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
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