Customer Service Representative for Quick Service Restaurants

3 days ago


Scottsdale, Arizona, United States Kahala Management LLC Full time
About the Position

Kahala Management LLC, a leading quick-service restaurant franchising company based in Scottsdale, Arizona, is seeking a Customer Service Representative to join its headquarters team. As a key member of the operational support team, you will be responsible for providing top-notch service to franchisees and partners across the globe.

The ideal candidate will possess excellent interpersonal skills, with the ability to communicate effectively with diverse individuals. A positive demeanor and strong problem-solving skills are essential in this role. Experience in troubleshooting hardware and software issues, as well as a background in customer-facing roles, is highly desirable.

Responsibilities
  • Provide professional phone support to ensure exceptional franchisee service and satisfaction.
  • Accurately document all support call issues, including problem descriptions, resolutions, and troubleshooting methods.
  • Diagnose and troubleshoot software, hardware, and procedural problems.
  • Verify daily sales reporting.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Service desk or call center experience a plus.
  • Proficient in Windows 10 and networking fundamentals.
  • Excellent verbal and written communication skills.
  • Able to work efficiently in a fast-paced environment and prioritize tasks effectively.
  • Prior experience working at a help desk or in a customer service/tech support role is an asset.
Benefits
  • Competitive salary: $55,000 - $65,000 per annum.
  • 401(k) matching program.
  • Medical, dental, and vision insurance options.
  • Employee assistance program.
  • Flexible spending account.
  • Short-term and long-term disability insurance.
  • Life insurance.
  • Tuition reimbursement.
  • Referral program.


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