Nissan Service Advisor

4 weeks ago


Shelton, Connecticut, United States Daddario Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor/Writer to join our Nissan Service Department at D'Addario Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service, writing accurate repair orders, and recommending additional services to our valued customers.

Key Responsibilities
  • Provide outstanding customer service in person and over the phone, building rapport and brand loyalty
  • Write up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
  • Verify warranty and service contract coverage
  • Review Vehicle Inspections provided by Technicians
  • Create estimates and share with customers
  • Recommend and sell additional services for our valued customers' vehicles for optimal performance
  • Maintain high customer satisfaction scores
Requirements
  • High School Diploma or equivalent
  • Valid Connecticut driver's license with a clean record
  • Background check and drug screen required prior to hire
  • 1-2 years' experience in a customer service orientated environment required
What We Offer
  • Very competitive salary (hourly wage plus commission)
  • Medical Plan (health, dental, vision)
  • 401k Savings Plan with Employer Contribution
  • Basic Life Insurance
  • Opportunities for Advancement
  • No Sundays required
  • You would work in a clean State-of-the-art service center with the most modern equipment
  • You'd be in a family-owned dealership where your good work is recognized and valued
  • You'd receive training and coaching support for your continuous improvement
  • Saturday lunches provided


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