Sales Support Representative

4 weeks ago


Sharonville, Ohio, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group.

Key Responsibilities
  • Assist in multiple behind-the-scenes sales functions, including answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
  • Provide hands-on assistance on an as-needed basis, such as helping assist customers on the parts counter and providing backup support in the warehouse.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Use customer relationship management (CRM) system and phone system effectively.
  • Work together with Sales associates to provide outstanding customer service for both existing and prospective customers.
Requirements
  • 0-3 years of sales and/or customer service experience preferred.
  • A desire to learn with a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies. We are a diverse distributor that spans multiple businesses, including HVAC/R, waterworks, and industrial. Our associates provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects. We are committed to providing world-class customer service and are recognized for the value we place on our associates at every level of the organization.



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