ServiceNow Configuration Specialist
2 weeks ago
We are seeking a skilled ServiceNow Configuration Specialist to manage core system configurations and support our IT teams.
Key Responsibilities:- Administer and manage the ServiceNow platform, ensuring optimal configuration and smooth operation.
- Customize and configure ServiceNow applications based on business needs and ITIL processes.
- Maintain and continuously improve processes, standards, policies, and tools related to ServiceNow.
- Facilitate the rollout of new applications, modules, and updates across the platform.
System Configuration & Customization:
- Configure application UI using JavaScript and customize workflows to meet business requirements.
- Implement solutions for incident, change, asset, problem, and CMDB management within the ServiceNow platform.
- Identify system deficiencies and recommend corrective actions or improvements.
- Ensure consistency of tool configurations across development, staging, testing, and production environments.
Collaboration & Support:
- Collaborate with other ServiceNow administrators to develop global solutions and best practices.
- Provide ongoing production support and end-user support for ServiceNow applications.
- Assist with onboarding new clients to the ServiceNow platform, ensuring smooth transitions and effective usage.
Process Improvement & Maintenance:
- Ensure the development/production environments are reliable and reproducible, with appropriate tools and processes in place.
- Prioritize and manage multiple tasks effectively, balancing development and operational needs.
- Keep up with the latest ServiceNow releases, ensuring timely implementation with minimal disruption to IT operations.
- Adhere to ServiceNow development standards and internal change control processes.
The estimated salary for this role is $120,000 per year. If you have experience as a ServiceNow Administrator or in a similar role with hands-on experience in ServiceNow tool administration, we encourage you to apply.
We are looking for someone with strong problem-solving and troubleshooting skills, ability to collaborate effectively with cross-functional teams and stakeholders, excellent communication skills, both verbal and written, and attention to detail and commitment to ensuring system stability and compliance with best practices.
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