ServiceNow Configuration Specialist

2 weeks ago


Wilmington, Delaware, United States Compunnel Full time

We are seeking a skilled ServiceNow Configuration Specialist to manage core system configurations and support our IT teams.

Key Responsibilities:
  • Administer and manage the ServiceNow platform, ensuring optimal configuration and smooth operation.
  • Customize and configure ServiceNow applications based on business needs and ITIL processes.
  • Maintain and continuously improve processes, standards, policies, and tools related to ServiceNow.
  • Facilitate the rollout of new applications, modules, and updates across the platform.

System Configuration & Customization:

  • Configure application UI using JavaScript and customize workflows to meet business requirements.
  • Implement solutions for incident, change, asset, problem, and CMDB management within the ServiceNow platform.
  • Identify system deficiencies and recommend corrective actions or improvements.
  • Ensure consistency of tool configurations across development, staging, testing, and production environments.

Collaboration & Support:

  • Collaborate with other ServiceNow administrators to develop global solutions and best practices.
  • Provide ongoing production support and end-user support for ServiceNow applications.
  • Assist with onboarding new clients to the ServiceNow platform, ensuring smooth transitions and effective usage.

Process Improvement & Maintenance:

  • Ensure the development/production environments are reliable and reproducible, with appropriate tools and processes in place.
  • Prioritize and manage multiple tasks effectively, balancing development and operational needs.
  • Keep up with the latest ServiceNow releases, ensuring timely implementation with minimal disruption to IT operations.
  • Adhere to ServiceNow development standards and internal change control processes.

The estimated salary for this role is $120,000 per year. If you have experience as a ServiceNow Administrator or in a similar role with hands-on experience in ServiceNow tool administration, we encourage you to apply.

We are looking for someone with strong problem-solving and troubleshooting skills, ability to collaborate effectively with cross-functional teams and stakeholders, excellent communication skills, both verbal and written, and attention to detail and commitment to ensuring system stability and compliance with best practices.



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