Office Support Representative

6 days ago


Phoenix, Arizona, United States Apria Full time
Overview
Owens & Minor is a global healthcare company providing innovative products and solutions across the continuum of care.

Estimated Salary: $45,000 - $65,000 per year
This position will be based in a remote work environment, requiring strong organizational and communication skills to support daily operations. If you have experience in an office environment and are skilled at multitasking, we encourage you to apply.

About Apria
Apria Healthcare's mission is to improve the quality of life for patients at home. We are looking for empathetic, thoughtful, and compassionate individuals to meet the needs of our patients. As a critical part of the healthcare process, we provide integrated technologies, products, and services across the full continuum of care.

Job Summary
The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role involves working with Sales teams, referrals, and/or patients to gather missing documentation/information to meet insurance guidelines. You will also answer phone calls from customers, troubleshoot common issues with products or services, and escalate queries and concerns when necessary.

Key Responsibilities:
+ Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
+ Answer phone calls from customers to provide introductory information, determine the quickest ways to answer customer questions, troubleshoot common issues, and escalate queries and concerns when necessary.
+ Perform several processing duties for the Branch as necessary, including creating and working with intakes, reviewing ACIS screens to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes, and performing data entry document triage.
+ Perform post-delivery work order confirmation and data entry.
+ Conduct initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
+ May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
+ Handle requests for audit/documentation purposes and may assist with document retrieval for billing purposes.
+ Support overnight oximetry program.
+ Collect credit card/billing information as needed.
+ Assist with patient scheduling for delivery and pick up of equipment.
+ Carry out filing, and faxing records on a routine basis.
+ In addition to set up or return of equipment, instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments, and perform outbound customer satisfaction calls to patients and referrals.

Requirements:
+ High school diploma or GED is required.
+ At least two years related experience in an office environment is preferred.

Benefits:
+ Medical, dental, and vision insurance available on first working day
+ 401(k) eligibility after 30 days of employment
+ Employee stock purchase plan
+ Tuition reimbursement
+ Development opportunities to grow your career with a global company

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