Customer Service Leader

3 weeks ago


Trail Creek, Indiana, United States Food Lion Full time
Job Summary

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and use their name whenever possible
Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
Ensure work station and front end area of the store has a neat and clean presentation
Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
Perform the task of the customer lead as needed to ensure service standards are maintained
Maintain alertness and call for assistance when needed to service customers per service standards
Is courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned

Requirements

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

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