Customer Service Team Member

1 day ago


Los Angeles, California, United States Stansport Full time
Job Overview

We are seeking a Customer Service Representative to join our team at Stansport, a leading provider of camping gear and outdoor equipment. As a valued member of our team, you will be responsible for providing exceptional customer service, addressing product-related questions, and helping customers find the right products for their needs.

Responsibilities
  • Customer Support: Provide timely and effective support to customers via phone, email, or in-person, ensuring their queries are resolved efficiently and professionally.
  • Product Knowledge: Stay up-to-date with our latest products, features, and technologies to effectively recommend and promote them to customers.
  • Order Management: Accurately process customer orders, respond to inquiries about order status, and resolve any issues that may arise during the ordering process.
  • Team Collaboration: Work closely with sales representatives, warehouse staff, and other teams to ensure seamless communication and efficient order fulfillment.
Requirements
  • Experience: 1+ year of customer-facing experience in an office setting, preferably in the outdoor or retail industry.
  • Skills: Excellent communication and problem-solving skills, strong organizational abilities, and proficiency in Microsoft Office applications.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • Competitive Salary: $45,000 - $55,000 per annum, based on experience.
  • Benefits Package: Comprehensive health insurance, paid time off, and opportunities for professional growth and development.
  • Culture: Our company values a collaborative, innovative, and supportive work environment, where every team member has the opportunity to contribute and grow.


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