Project Manager

4 weeks ago

St Louis, Missouri, United States MM Group Full time
Job Title: Project Manager - Print Production

Job Summary:

We are seeking a highly skilled Project Manager to join our Client Services Team in Clayton. As a Project Manager - Print Production, you will be responsible for managing the proofing process, generating job tickets, and ensuring that client orders are fulfilled on time and to the client's satisfaction.

Key Responsibilities:


  • Receive and process routine and complex client orders
  • Respond to inquiries and/or customer issues related to orders
  • Maintain positive ongoing relationships with customers and sales staff
  • Utilize knowledge of products, logistics, production planning, and inventory management to ensure that client orders are fulfilled on time and to the client's satisfaction
  • Manage the proofing process, including requesting revisions to graphics and client approvals
  • Generate job tickets in the ERP system
  • Assure that client product specifications are followed and updated as applicable
  • Submit requests for quotes
  • Coordinate and facilitate client meetings, if needed
  • Own the project from the front-end through shipping
  • Track on-time deliverables or client press checks, as needed
  • Occasionally travel for on-site meetings, etc.
  • Act as the primary point of contact for clients throughout the project lifecycle
  • Collaborate with sales and operations teams to ensure that client orders are fulfilled on time and to the client's satisfaction
  • Provide regular updates to clients on the status of their orders
  • Identify and resolve any issues or concerns that clients may have
  • Ensure that all project-specific requirements are met, such as tracking of on-time deliverables or client press checks
  • Continuously improve processes and procedures to enhance the client experience and increase efficiency
  • Maintain accurate and up-to-date records of client orders and communications
  • Participate in training and development opportunities to enhance skills and knowledge


Requirements:


  • Strong communication skills: The ability to communicate effectively with clients, team members, and other stakeholders is crucial for success in this role
  • Customer-oriented mindset: The ideal candidate should be able to put the customer's needs first and work towards achieving their goals
  • Problem-solving skills: The ability to identify the root cause of a problem and develop quick solutions is essential for this role
  • Collaboration and teamwork: The candidate should be able to work effectively with team members from different functions to achieve organizational goals
  • Computer skills: Proficiency in Microsoft programs and ERP systems is important for this role
  • Previous print experience: Experience in print production and project management is preferred
  • Attention to detail: The candidate should be detail-oriented and able to manage multiple projects simultaneously
  • Time management skills: The ability to prioritize tasks and manage time effectively is important for meeting project deadlines
  • Positive attitude: A positive attitude and willingness to learn and adapt to new situations is essential for success in this role
  • Customer Relations
  • Attention to Details
  • Pharmaceutical Packaging Experience
  • Bachelor's degree preferred, but not required
  • Minimum 5+ years in the Printing industry


What We Offer:

We offer a comprehensive benefit plan including Medical, Dental, Vision and Life Insurance, as well as a 401K retirement plan and paid vacation. If you are a motivated and experienced Project Manager looking for a new challenge, please submit your application and resume.

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