Customer Service Representative Driver

1 week ago


Canton, Ohio, United States Aramark Full time

About the Role:

The Relief Customer Service Representative Driver is a key member of our team at Aramark, responsible for providing exceptional customer service and ensuring the timely delivery of products to our clients. As a Relief CSR Driver, you will be the face of our company, building strong relationships with customers and exceeding their expectations.

Key Responsibilities:

  • Safely operate a company step van to provide products and services to clients in designated areas.
  • Verify daily preventative maintenance of the vehicle and maintain proper operator documentation.
  • Manage daily routes independently to ensure accurate and timely delivery of products.
  • Load and unload products according to company policies, procedures, and guidelines.
  • Review invoices daily for complete and accurate information and make corrections as needed.
  • Meet sales goals and promote overall route growth to enhance profitability.
  • Develop leads and prospects, call on prospective customers to solicit business, prepare service agreements, and install new accounts.
  • Assist the sales organization with the procurement of additional new business.
  • Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
  • Monitor customer feedback and handle customer issues in a prompt and courteous manner.
  • Take responsibility for personal safety and watch out for the safety of others.

Requirements:

  • Must be a minimum of 21 years of age.
  • Have a valid driver's license and excellent driving record.
  • Customer service experience with a wide variety of consistent customer contact.
  • Strong math and basic computer skills.
  • Demonstrated experience selling services/products and generating new business preferred.
  • Excellent customer service and verbal communication skills required.
  • Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

Working Environment:

The Relief Customer Service Representative Driver will work in a fast-paced environment, sometimes requiring irregular and long hours. The position requires bending, squatting, climbing, and reaching. The employee must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from the truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs.



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