Customer Service Representative

4 weeks ago


Bonner Springs, Kansas, United States State Farm Insurance Full time
Job Summary:

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to assist customers with inquiries, complaints, and policy changes in a timely and professional manner.

Key Responsibilities:
  • Assist customers with policy applications, renewals, and cancellations.
  • Provide accurate and timely information regarding insurance products and services.
  • Process billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Maintain accurate customer records and update information as needed.
  • Collaborate with team members to ensure customer satisfaction.
  • Stay updated on industry trends and changes in insurance policies.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer software and systems.

About State Farm Insurance:
State Farm Insurance is a leading provider of insurance services, dedicated to providing our customers with the best possible experience. We are committed to building long-term relationships with our customers and providing them with the support and guidance they need to make informed decisions about their insurance needs.

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