Aviation Support Specialist
7 days ago
Job Overview
The Aviation Support Specialist - Technical Liaison will provide technical support to HondaJet Authorized Service Centers, customers and supports issue resolution. The ideal candidate will be the liaison between customers, Authorized Service Centers (ASCs), and the Honda Aircraft Company.
This role requires extensive travel, approximately 30% of the time both domestically and internationally; and may be on short notice.
Duties and Responsibilities:
- Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.
- Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
- Visits Authorized Service Centers (ASCs) and support onsite audits in accordance with the Standard Operations Manual.
- Works with the Technical Support and Engineering teams to trouble shoot, resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings.
- Update management of customer's key aircraft operational and maintenance concerns / issues
- Understand the Flight Ready and Engine Maintenance Programs to support customers questions on program agreements.
- Understand and be able to effectively utilize Honda Aircraft Company's internal (customer support / in-service related) processes, support resources to better support the customer.
- Communicate with ASCs and customers, AD's, SB's, and other relevant documentation published by Honda Aircraft Company to highlight operational improvements as well as clarify their intent.
- Lead, partake in customer meetings for fleet reliability reviews, operations performance, including the promotion of optional Service Bulletins and other projects in the capacity of a technical advisor and project manager.
Required Skills and Qualifications
- Bachelors' degree from a four-year college or university in Business, Aviation Management, or a related technical field is required.
- 5+ years of experience in general aviation is required.
- Previous directly related work experience in customer support and/or product support is required.
- Previous experience working with an ERP System (i.e. - SAP) is preferred.
- FAA A&P license or equivalent civil aviation authority certification is required.
- Fluent in Spanish is required.
Estimated Salary Range: $80,000 - $110,000 per annum based on experience and qualifications.
Benefits
- Comprehensive health insurance plan
- Retirement savings plan
- Tuition reimbursement
- Professional development opportunities
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