IT Systems Support Specialist

4 days ago

Palm Beach, Florida, United States Brooks International Full time

About Brooks International:

We are a global professional services firm with a unique approach to delivering business and financial solutions to our clients. Founded in 1960, we have established ourselves as an award-winning organization that provides exceptional value to our clients.

Position Overview:

We are seeking an IT Systems Support Specialist to join our growing team. In this role, you will be responsible for supporting our network databases and systems, updating and maintaining system hardware and software, troubleshooting system errors, and assisting team members while ensuring all data security and technical requirements are met.

Key Responsibilities:

  • Ensure that our business extracts full value from our IT systems
  • Understand our business needs and detail the business and system requirements that address these needs on a daily basis
  • Become a specialist on how our business processes utilize existing IT solutions and facilitate implementation of new business processes and system modifications to simplify operations
  • Proactively find opportunities for IT to deliver innovative solutions to the business
  • Analyze data to present informed and accurate business decisions
  • Administer network devices and data security including active directory and group policy management, anti-malware protection, email security, and endpoint security management
  • Perform data backups to ensure all company-owned data is saved and secure
  • Install and update network and system improvements
  • Install and configure wired and wireless networking equipment
  • Monitor servers, cloud applications, LAN/WAN networks, and Wi-Fi connectivity to ensure full availability
  • Produce technological solutions to business needs and evolving security requirements
  • Assist with the design, implementation, and support of new software and features
  • Evaluate current connectivity, equipment, and software and hardware
  • Respond to IT issues, hardware maintenance, software, networking, etc.
  • Provide helpdesk and technical support through phone, remote access, and on-site visits
  • Troubleshoot system errors and managing support tickets and vendors
  • Build and maintain vendor relationships
  • Consult with vendors to integrate and update company technology
  • Set up equipment for new users and employees
  • Ensure system optimization for all technology resources

Requirements:

  • Bachelor's degree required, with concentration in computer science, information systems, or a related field preferred
  • 1-2 years' experience in an information technology role
  • Experience working and managing vendors within information technology
  • Applicable understanding of network, device, and server management
  • Familiarity with cloud and hybrid deployments
  • Knowledge of use and maintenance of Microsoft SharePoint, Dynamics, and Project servers both Online and on-premises
  • Knowledge on use and maintenance of on-premises virtual and bare-metal servers
  • Up-to-date knowledge of new systems, information, software, hardware, and security requirements
  • Excellent written and verbal communication skills, problem-solving skills, and attention to detail
  • Professional level communication, presentation, and interpersonal skills; self-confidence
  • Possesses innate quantitative reasoning capability, is highly insightful and capable of achieving the required outcomes under all conditions and at all times – an effective winner who is unwilling to fail
  • Applies premier listening skills and is capable of serving in a business context at the highest order
  • Is a practitioner of humility and empathy in balance with maximum intensity to purpose
  • Comprehensive leadership capability inclusive of team member development/advancement, informal mentoring and chronic deployment of cultural requirements
  • The following personal attributes: intellectual curiosity, a passion for business leadership, a positive attitude and belief in what's possible, unwavering self-discipline, commitment to mission and the inherent urge to do what's right
  • The ability and commitment to: maintain professionalism at all times, execute under pressure while achieving the highest level of quality, seek direction and improve the skills of your team to achieve rapid professional development within your portfolio of resources
  • The legal right to work full time in the United States without the requirement of sponsorship by either a company or third party

Career Progression, Compensation, and Talent Development:

We offer an accelerated, transparent career path with employee training/talent development, competency development/certification and performance management as the linchpin of career progression. The expected annual compensation is as follows:

  • Year 1-2: Commensurate - $70,000
  • Year 3+: $100,000 - $150,000

The position above offers a lucrative compensation package consisting of a competitive base salary, annual performance bonus and a comprehensive benefit package, including employer funded health, vision and dental benefits, life insurance, short and long term disability, 401(k) savings plan and paid time off.

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