Sales and Customer Service Representative

4 weeks ago


Williamsburg, Virginia, United States Massage Envy Full time

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Williamsburg. As a key member of our wellness community, you will play a vital role in helping clients achieve their health and wellness goals.

Key Responsibilities:

  • Provide exceptional customer service to clients, ensuring a positive and welcoming experience.
  • Develop and maintain relationships with clients to grow and retain a loyal customer base.
  • Enroll new clients into our Wellness Program and educate them on the benefits of regular massage and skin care.
  • Maintain a clean and inviting workplace environment.
  • Provide outstanding customer service by greeting clients, scheduling services, answering phone calls, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services.
  • Drive member retention through outreach and communication with current clients.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements:

  • Reliable and dependable team player with excellent communication skills.
  • Good math, cash handling, and computer skills.
  • Goal-driven and self-motivated to meet sales goals.
  • Ability to think critically, juggle multiple tasks, and set priorities.
  • Outstanding customer service and problem-solving skills.
  • Full-time, open availability, with no set schedules.

What We Offer:

  • A healthy compensation plan with performance-based commissions.
  • Benefits that help you take care of yourself, including healthcare and dental (certain qualifications apply).
  • Employer-paid membership and reduced costs on services and retail products.
  • A dynamic and energizing work environment where you'll be consistently challenged.
  • Training to help you grow and refine your sales and customer service skills.


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