Sales and Customer Service Representative
4 weeks ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Williamsburg. As a key member of our wellness community, you will play a vital role in helping clients achieve their health and wellness goals.
Key Responsibilities:
- Provide exceptional customer service to clients, ensuring a positive and welcoming experience.
- Develop and maintain relationships with clients to grow and retain a loyal customer base.
- Enroll new clients into our Wellness Program and educate them on the benefits of regular massage and skin care.
- Maintain a clean and inviting workplace environment.
- Provide outstanding customer service by greeting clients, scheduling services, answering phone calls, and addressing questions and concerns.
- Promote the value of total body care by educating clients on new and expanded services.
- Drive member retention through outreach and communication with current clients.
- Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements:
- Reliable and dependable team player with excellent communication skills.
- Good math, cash handling, and computer skills.
- Goal-driven and self-motivated to meet sales goals.
- Ability to think critically, juggle multiple tasks, and set priorities.
- Outstanding customer service and problem-solving skills.
- Full-time, open availability, with no set schedules.
What We Offer:
- A healthy compensation plan with performance-based commissions.
- Benefits that help you take care of yourself, including healthcare and dental (certain qualifications apply).
- Employer-paid membership and reduced costs on services and retail products.
- A dynamic and energizing work environment where you'll be consistently challenged.
- Training to help you grow and refine your sales and customer service skills.
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