Network Engineer I

4 weeks ago

Fort Collins, Colorado, United States City of Fort Collins Full time
Job Summary

The Network Engineer I is responsible for the daily operation, maintenance, and project support of the Connexion broadband network, with a focus on delivering high-quality internet, voice, and video services to the Fort Collins community.

This role involves monitoring network performance, troubleshooting issues, and assisting with the implementation of network projects. The Network Engineer I works closely with senior engineers, operations, and sales teams to ensure efficient service delivery and supports ongoing improvements to service reliability and customer satisfaction.

This role also involves mentoring broadband technical operations staff, assisting the sales team with technical expertise, and collaborating with the outside plant team to ensure successful customer onboarding and network expansions.

Key Responsibilities
  • Installs, maintains, monitors, and documents local area networks (LANs) and wide area networks (WANs), including network operating systems (NOS) and network protocols across a number of network systems.
  • Assists in routine activities related to implementation, configuration, coordination, control, maintenance, troubleshooting, security, and usage monitoring of the networked environment.
  • Conducts general, basic diagnostics and troubleshoots network hardware components. Assists in resolving infrastructure problems.
  • Monitors LAN and WAN performance capacity. Performs upgrades to device memory, disk subsystems, and other components, as required.
  • Upgrades LAN and WAN device operating systems software. Maintains system documentation changes.
  • Recommends and implements LAN/WAN policies and standards and ensures adherence to approved security and disaster recovery procedures.
  • Gathers and documents user requirements. Evaluates architectural, mechanical, and electrical floor plans and specifications for new and existing facilities.
  • Assists in the evaluation of vendor products in hardware, software, and telecommunications equipment and recommends purchases consistent with the organization's short-term and long-term objectives.
  • Coordinates work performed by outside vendors and monitors vendor service level agreements (SLAs).
  • Perform backup and recovery services for LAN and WAN devices.
  • Provides or coordinates user assistance in the field or through Help Desk activities.
  • Performs other job-related duties as assigned.
Requirements
  • College degree or equivalent work experience. Some positions may require functionally related certification or advanced degrees.
  • Bachelor's degree in computer science, CIS, data communications, or related field from an accredited college or university.
  • One year of relevant work experience; or equivalent combination of education and experience.
Preferred Qualifications
  • Cisco Certified Network Associate (CCNA); OR, Cisco Certified Design Associate (CCDA), preferred.

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