Technical Support Specialist
1 week ago
About Cleary University
Cleary University is a higher education institution dedicated to providing students with a quality learning experience. Our campus locations offer a range of academic programs, and we strive to foster a supportive environment for our students.
Estimated Salary: $45,000 - $60,000 per year
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Cleary University. As a member of our IT department, you will provide technical support to students, faculty, and staff across both the Howell and Detroit campuses. This role involves troubleshooting technical issues, answering helpdesk calls, and responding to email tickets.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to students, faculty, and staff via phone, email, and in-person assistance.
- Ticket Management: Respond to and resolve helpdesk tickets efficiently, escalating complex issues when necessary.
- Event Support: Set up and maintain IT equipment for campus events, including audio/visual systems, projectors, and other related technology.
- Log Maintenance: Maintain accurate logs of issues and resolutions using the IT helpdesk ticketing system.
- Collaboration: Work closely with the IT team to ensure smooth day-to-day operations and improve helpdesk processes.
Growth Opportunities:
- Professional Development: Engage in ongoing professional development, with opportunities to specialize in system administration tasks such as data analysis, database administration, and other important data-driven tasks.
- Training and Projects: Participate in training sessions and hands-on projects to enhance your technical skill set beyond day-to-day helpdesk responsibilities.
Requirements:
- Educational Background: Associate degree in IT, Computer Science, or related field (or equivalent experience).
- Experience: Prior experience in an IT helpdesk or technical support role preferred.
- Skills: Familiarity with Windows and Mac OS environments, as well as common software applications. Strong communication skills with a customer service focus. Ability to troubleshoot basic IT issues, including hardware, software, and network problems.
About the Role
This is a full-time position based on our campus location. You will have opportunities to work with a diverse group of people and develop your technical skills in a dynamic environment.
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