Front Desk Ambassador
1 week ago
Job Title: Receptionist/Customer Service Representative
Drybar Shops
Job Description
Job Summary
We are seeking a highly skilled Receptionist/Customer Service Representative to join our team at Drybar Shops. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing shop operations, and ensuring a positive experience for our clients.
Key Responsibilities
* Provide exceptional customer service to clients, responding to their needs and resolving any issues in a timely and professional manner
* Manage shop operations, including maintaining a clean and organized front desk area, handling cash transactions, and balancing the cash drawer
* Collaborate with the team to ensure a smooth and efficient workflow, prioritizing tasks and managing multiple responsibilities
* Serve as a subject matter expert in our reservation system, ensuring accurate and timely recording of client information
* Optimize and maximize appointments using the reservation system, ensuring timely communication with the team
* Maintain the highest level of ethics when handling client payments and stylist tips/commissions
* Demonstrate strong communication skills, problem-solving skills, and the ability to multitask with ease
Requirements
* 1+ year of experience in a fast-paced customer service environment
* Previous experience with point-of-sale systems is strongly preferred
* High school diploma required
What We Offer
* Competitive hourly wages starting at $19.08 per hour, plus retail bonuses and other benefits
* Medical, dental, and vision benefits for all employees
* Complimentary access to the Vidal Sassoon online membership program for continued education
* Opportunities for professional growth and development
Why Drybar Shops
* We value our team members and offer a supportive and inclusive work environment
* We are committed to providing exceptional customer service and ensuring a positive experience for our clients
* We offer competitive wages and benefits, as well as opportunities for professional growth and development
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today
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