Business Intelligence Manager

4 days ago


Tempe, Arizona, United States Amazon Full time

Amazon is seeking a highly analytical and result-driven Business Analyst Manager to lead the development of business analytics capabilities in a global contact center environment.

The ideal candidate will work effectively in a cross-functional setting, communicating with both technical and business stakeholders. They will use data to inform decision-making, possess strong business acumen, and be able to think creatively about new opportunities.

This role will partner with program teams to eliminate defects leading to negative policy experiences for sellers, while also aligning design, development, and maintenance of metrics, reporting, analysis, and dashboards.

Key Responsibilities:

  • Hire, manage, and coach a team of Business Analysts.
  • Drive the design, development, and implementation of Operations analytics to provide stakeholders with structured access to data.
  • Champion proper adoption of self-service analytic tools and reporting environments.
  • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and drive key business decisions.

About the Team:

Account Health Support (AHS) is a global team providing empathetic support to Selling Partners while addressing their account health and compliance concerns.

Basic Qualifications:

  • Bachelor's degree in Finance, Business, Technology, or a similar discipline with analytical bias.
  • 6+ years of relevant work experience as a business analyst, financial analyst, or similar position requiring analysis, including SQL, Python, or similar.
  • 4+ years of experience using data-driven analytics to support business decisions.
  • 4+ years of people management experience, analysts, or similar technical positions.
  • Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Experience with business intelligence and data visualization and reporting tools (e.g., Tableau, Quicksight).

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.



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