Customer Support Specialist

22 hours ago


Beavercreek, Ohio, United States Modern Technology Solutions Inc Full time
Job Title: Customer Support Technician

Modern Technology Solutions, Inc. (MTSI) is seeking a highly skilled Customer Support Technician to join our team. As a key member of our IT support team, you will provide specialized technical support to our government clients, ensuring the smooth operation of their IT infrastructure.

Responsibilities:
  • Provide front-line technical support to customers via phone, email, and in-person interactions.
  • Manage support tickets using a JIRA-based system, ensuring timely resolution and frequent status updates to customers.
  • Collaborate with IT/Cybersecurity teams, program managers, and subject matter experts to resolve complex technical issues.
  • Reset customer passwords, troubleshoot printing issues, and provide general technical assistance as needed.
  • Develop and maintain knowledge of O365, Office 20xx, Windows Desktop Operating Systems, and basic computer hardware.
  • Perform light scripting and programming tasks, as well as systems administration duties, as assigned.
Requirements:
  • 5+ years of experience in IT support or a related field.
  • Security+ certification or ability to obtain within 90 days of hire date.
  • Excellent customer service skills and ability to work in a classified environment.
  • Active Top Secret security clearance, with unescorted entry and work within classified SAP and SCI facilities.
  • Desired: 12 months or more of experience in a SAP environment within the last 5 years.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • 100% employee-owned company with a strong commitment to employee satisfaction.

U.S. Citizenship is required for this position, due to contract requirements. Travel may be required up to 10% of the time. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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