Fitness Experience Coordinator

7 days ago


Bolingbrook, Illinois, United States Planet Fitness Inc. Full time

We are seeking a high-energy individual to join our team as a Fitness Experience Coordinator. As a key member of our staff, you will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Our goal is to empower individuals to live a healthy lifestyle, and we believe that our team members play a crucial role in achieving this mission. If you share our passion for fitness and customer satisfaction, we encourage you to apply for this exciting opportunity.

Job Summary:

The Fitness Experience Coordinator will be responsible for managing the front desk, handling phone calls, checking members into the system, and facilitating new member sign-ups. You will also assist with maintaining the neatness and cleanliness of the club, responding to member questions and concerns, and escalating issues to management as needed.

Responsibilities:

  • Manage the front desk, including answering phones, checking members in, and handling transactions
  • Provide exceptional customer service to members, prospective members, and guests
  • Facilitate new member sign-ups and ensure a seamless onboarding experience
  • Maintain the neatness and cleanliness of the club, including daily cleaning tasks
  • Respond to member questions and concerns in a timely and professional manner
  • Elevate issues to management as needed

Requirements:

  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude
  • Punctuality and reliability

Benefits:

  • $14.00 per hour
  • Complimentary Back Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

About Us:

Planet Fitness Inc. is a leading fitness center franchise with over 2,000 locations across the United States, Canada, and other countries. Our mission is to provide an affordable, high-quality fitness experience that empowers individuals to live a healthy lifestyle. We value our team members and strive to create a positive work environment that fosters growth and development.



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