Healthcare Customer Service Representative
5 days ago
We are seeking a skilled Healthcare Customer Service Representative to join our team at Blink Health. In this role, you will be responsible for providing top-notch patient care and resolving routine and new issues with patients, doctors, and insurers.
Key Responsibilities- Receive inbound phone calls to resolve customer inquiries and concerns in a timely and professional manner.
- Provide accurate and empathetic support to patients, addressing their needs and ensuring they receive the best possible experience.
- Maintain confidentiality of patient and proprietary information.
- Document all call information and data discovery according to operating procedures.
- Participate in continued education on product changes, new features, and product launches.
- A high school diploma or equivalent is required; a bachelor's degree is strongly preferred.
- At least 1 year of customer service experience, preferably in the healthcare industry.
- Strong verbal and written communication skills, with the ability to work well under pressure.
- Sound technical skills, analytical ability, good judgment, and a strong operational focus.
- A passion for delivering exceptional patient care and exceeding performance targets.
- A competitive salary range of $45,000 - $60,000 per year, depending on experience.
- Medical, dental, and vision insurance plans that fit your needs.
- 401(k) retirement plan with company match.
- Daily snack stipend for onsite marketplace.
- Pre-tax transit benefits and free onsite parking.
Blink Health is an innovative healthcare technology company that empowers patients to access affordable prescriptions. As a Healthcare Customer Service Representative, you will be part of a dynamic team that prioritizes patient care and satisfaction. We offer a collaborative and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you are passionate about delivering exceptional patient experiences and driven to succeed, we encourage you to apply.
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