Healthcare Customer Service Representative

5 days ago


Pittsburgh, Pennsylvania, United States Blink Health Full time
About the Role

We are seeking a skilled Healthcare Customer Service Representative to join our team at Blink Health. In this role, you will be responsible for providing top-notch patient care and resolving routine and new issues with patients, doctors, and insurers.

Key Responsibilities
  • Receive inbound phone calls to resolve customer inquiries and concerns in a timely and professional manner.
  • Provide accurate and empathetic support to patients, addressing their needs and ensuring they receive the best possible experience.
  • Maintain confidentiality of patient and proprietary information.
  • Document all call information and data discovery according to operating procedures.
  • Participate in continued education on product changes, new features, and product launches.
Requirements
  • A high school diploma or equivalent is required; a bachelor's degree is strongly preferred.
  • At least 1 year of customer service experience, preferably in the healthcare industry.
  • Strong verbal and written communication skills, with the ability to work well under pressure.
  • Sound technical skills, analytical ability, good judgment, and a strong operational focus.
  • A passion for delivering exceptional patient care and exceeding performance targets.
Benefits
  • A competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • Medical, dental, and vision insurance plans that fit your needs.
  • 401(k) retirement plan with company match.
  • Daily snack stipend for onsite marketplace.
  • Pre-tax transit benefits and free onsite parking.
Why Join Us?

Blink Health is an innovative healthcare technology company that empowers patients to access affordable prescriptions. As a Healthcare Customer Service Representative, you will be part of a dynamic team that prioritizes patient care and satisfaction. We offer a collaborative and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you are passionate about delivering exceptional patient experiences and driven to succeed, we encourage you to apply.



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