Retail Team Leader

3 weeks ago


Lambertville, Michigan, United States Goodwill Industries of Southeastern Michigan Full time
Job Overview

Goodwill Industries of Southeastern Michigan is excited to announce an opportunity for a Retail Team Leader. This role is perfect for individuals who are passionate about retail and community service. As a key member of our retail team, you will support the Store Manager in the daily operations of our retail locations, ensuring a positive shopping experience for our customers and a productive environment for our staff.

Key Responsibilities:

  • Act as the acting store manager in the absence of the Store Manager and Assistant Manager.
  • Oversee the opening and closing procedures of the store, ensuring the security of the premises.
  • Supervise and mentor assigned retail staff, fostering a collaborative team atmosphere.
  • Promote excellent customer service and maintain positive relationships with customers.
  • Manage sales revenue, including handling deposits and cash management.
  • Ensure the store is well-organized, clean, and that aisles are clear for customer safety.
  • Meet or exceed daily production goals and maintain store standards.
  • Organize product displays and ensure shelves are stocked appropriately.
  • Provide friendly and efficient service to customers during their shopping experience.
  • Assist donors with their contributions and manage donation receipts.
  • Conduct regular cleaning and maintenance routines for the store.
  • Inspect donated items for quality and determine their placement in the store.
  • Prepare items for sale according to established quality and pricing standards.
  • Utilize pricing tools to ensure accurate pricing of merchandise.
  • Support the training of new staff and assist in the development of their skills.
  • Work closely with trainees to enhance their interpersonal skills and job readiness.

Additional Duties:

  1. Compliance: Ensure adherence to organizational standards and regulations.
  2. Safety: Uphold safety standards and protocols within the store.
  3. Performance Driven: Set and achieve measurable objectives to enhance store performance.
  4. Customer Focus: Deliver exceptional service to all customers and stakeholders.
  5. Accountability: Maintain key performance indicators to drive success.
  6. Resource Management: Utilize organizational resources effectively and efficiently.
  7. Innovation: Embrace continuous improvement and change for community benefit.
  8. Professionalism: Exhibit a positive attitude and commitment to serving the community.
  9. Encourage teamwork and collaboration among staff.
  10. Be flexible with work hours to accommodate store needs.
  11. Perform other duties as assigned by management.

Qualifications:

A high school diploma or equivalent is preferred.
Previous experience in a retail setting is advantageous.

Skills and Abilities:

Ability to stand for extended periods and perform physical tasks as needed.

Must be available to work evenings and weekends.

Physical Requirements:

Must be able to lift up to 40 pounds and handle large items safely.



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