Epic Beaker Analyst III

4 weeks ago

Atlanta, Georgia, United States Emory Healthcare Full time
Job Summary

We are seeking a highly skilled Clinical Application Support Specialist to join our team at Emory Healthcare. As a Beaker Analyst, you will be responsible for designing, building, testing, and maintaining Clinical or Revenue Cycle Applications.

Key Responsibilities:

  • Design, build, test, and validate Clinical or Revenue Cycle Applications
  • Work across interdisciplinary workgroups to accomplish set goals as a team
  • Establish and maintain positive business relationships with Emory co-workers, interdisciplinary workgroups, clinical and financial department representatives, Epic partners, and other staff who use or interact with the Epic application suite
  • Monitor and mentor other analysts in methods and processes and implementation of those methods
  • Manage complex projects independently
  • Function as a business partner with service lines, departments, individuals, and coworkers
  • Develop advanced knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users
  • Participate actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs
  • Perform rounds with departments to maintain casual interface with individuals and focus on relationship-building
  • Lead delivery of technical consulting and support services and solutions with some management input
  • Provide Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations
  • Resolve application errors and system issues independently
  • Provide assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests
  • Maintain strong and positive relationships with all application vendors
  • Assist with Epic Security assignment, security templates, and maintenance where appropriate
  • Provide on-call coverage as scheduled
  • Provide project management services and support with some management oversight
  • Follow EHC IS project management protocol
  • Advocate user perspective and focus on ensuring a comprehensive support plan and documentation
  • Work with end users to navigate the new request process
  • Ensure compliance with EHC IS, EHC, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures
  • Provide system solutions in accordance with regulatory guidelines
  • Follow prescribed change management and time reporting processes and documentation requirements
  • Respond to support calls within designated times according to priority and provide regular updates until resolution
  • Assist in queue management to ensure calls are answered and followed up on efficiently
  • Provide and communicate clear documentation for support, status, and issues resolutions
  • Remain current on Epic new version training for all applicable Epic certifications

Requirements:

  • Bachelor's degree from a recognized college or university with major coursework in computer science, Information Technology, engineering, or equivalent related experience
  • A minimum of 5 years of progressive experience in clinical, business, or other healthcare operational areas or 7 years no degree
  • This position requires that the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within the first 90 days of completing training if not obtained prior to hire
  • Working knowledge and subject matter expertise in the assigned operational department areas
  • Knowledge and Abilities: Advanced oral and written communication skills with a diverse population
  • Advanced organizational, problem-solving, analytical, and time management skills
  • Advanced interpersonal skills to interact positively and productively with teams across organizational lines
  • Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
  • Flexibility to manage multiple initiatives and shift priorities based on business needs
  • Monitors and mentors other analysts in methods and processes and implementation of those methods
  • Manages complex projects independently

Emory Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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