Senior IT Support Specialist

3 weeks ago


Pompton Lakes, New Jersey, United States TeamLogic IT, Pompton Lakes, NJ Full time
Job Overview

We are seeking a highly skilled and experienced IT Support Specialist to join our team at TeamLogic IT, Pompton Lakes, NJ. As a key member of our technical team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and web portal.
  • Provision new hires with necessary IT equipment and software.
  • Prioritize and resolve technical issues according to defined processes and SLAs.
  • Use remote tools and diagnostic utilities to troubleshoot and resolve support requests.
  • Perform hands-on fixes at the desktop level when necessary, including hardware repairs and software installations.
  • Install and configure hardware and software components throughout various network infrastructure devices.
  • Administer server and network infrastructure, including Active Directory, DNS, DHCP, and firewalls.
  • Perform preventative maintenance tasks, including cleaning and checking workstations, printers, and peripherals.
  • Collaborate with colleagues to ensure seamless support and service delivery.
Requirements
  • College diploma or university degree in Computer Science or equivalent work experience.
  • Experience with desktop and server operating systems, including Windows and Mac OS.
  • Proficiency in cloud technologies, such as Azure, AWS, and Microsoft 365.

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