Automotive Service Director
7 days ago
We are seeking an exceptional Service Manager to lead our growing team at Tate Branch Autoplex in Carlsbad, New Mexico. The ideal candidate possesses a strong background in service management and customer service.
Responsibilities- Assist customers in servicing, repairing, and explaining each service needed.
- Understand customer requirements and match them to various service options.
- Explain the service being performed and keep customers informed throughout the process.
- Stay up-to-date on new products, features, accessories, and attend product training as required.
- Maintain a service customer follow-up system that supports repeat and referral business.
- Hire and supervise all service department personnel, monitoring their performance in servicing customers.
- Craft goals and objectives for the department, including an annual operating budget and marketing plan.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and effectively.
- A minimum of 3 years of experience as a service manager.
- Strong focus on providing excellent customer service.
- High school diploma or higher education.
- Clean driving record and valid driver's license.
- Driven personality, eager to improve, and able to work within and support internal teams.
- Competitive pay + bonus.
- Flexible working hours.
- Health insurance (medical, dental, vision).
- PTO and sick leave.
- 401(K).
- Training.
- Employee discounts.
The estimated salary range for this position is between $60,000 and $80,000 per year, based on industry standards and location. We are committed to providing a positive and inclusive work environment that values diversity and equal opportunities. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.
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