Automotive Service Director

7 days ago


Carlsbad, New Mexico, United States Tate Branch Autoplex Carlsbad Full time

We are seeking an exceptional Service Manager to lead our growing team at Tate Branch Autoplex in Carlsbad, New Mexico. The ideal candidate possesses a strong background in service management and customer service.

Responsibilities
  • Assist customers in servicing, repairing, and explaining each service needed.
  • Understand customer requirements and match them to various service options.
  • Explain the service being performed and keep customers informed throughout the process.
  • Stay up-to-date on new products, features, accessories, and attend product training as required.
  • Maintain a service customer follow-up system that supports repeat and referral business.
  • Hire and supervise all service department personnel, monitoring their performance in servicing customers.
  • Craft goals and objectives for the department, including an annual operating budget and marketing plan.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and effectively.
Qualifications
  • A minimum of 3 years of experience as a service manager.
  • Strong focus on providing excellent customer service.
  • High school diploma or higher education.
  • Clean driving record and valid driver's license.
  • Driven personality, eager to improve, and able to work within and support internal teams.
Benefits
  • Competitive pay + bonus.
  • Flexible working hours.
  • Health insurance (medical, dental, vision).
  • PTO and sick leave.
  • 401(K).
  • Training.
  • Employee discounts.

The estimated salary range for this position is between $60,000 and $80,000 per year, based on industry standards and location. We are committed to providing a positive and inclusive work environment that values diversity and equal opportunities. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.


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