Customer Service Representative

1 month ago


Clearwater, United States GFI Software Full time
Customer Support Technician

We are seeking a skilled and customer-focused individual to join our team as a Customer Support Technician. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our software
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions and issues
  • Stay up-to-date with product knowledge and technical advancements

Requirements:

  • Proven customer service skills and experience
  • Working knowledge of Windows operating systems and software
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent written and verbal communication skills
  • High school diploma or equivalent required

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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